Transaction and Refund Policy

Refusing Transaction Instructions

 

We may refuse to carry out any Instructions made using your username and password or any transactions made by you where you have not complied with any provision of this Agreement or any Policies cited on speartranslation.com, or where it would be unlawful or in contravention of any applicable regulations for us to do so.

We may prevent the use of your username and password to issue Instructions or prevent accepting any transactions from you if we reasonably believe that:

  1. The security of your username and password have been breached;
  2. There may have been an unauthorized or fraudulent transaction made using your username and password; or
  3. There may have been an unauthorized or fraudulent transaction made by you or any of your online payment account;
  4. You are not delivering a transaction with an online payment method that is not approved or recognised by us;
  5. We have to do so under an applicable law or regulation or order of a court or other regulatory body.

 

Where reasonably possible (and where it would not be a breach of security or be against the law), we will attempt to contact you when we take action mentioned above,  and explain our reasons for doing so. If we cannot contact you in advance, we will attempt to contact you as soon as possible afterwards (and in any event, no more than 5 Business Days after we received the relevant Instruction).

 

Where we have taken action mentioned above, unless we terminate any agreements / quotations we signed with you as a result, we will allow the normal use of your username and password to resume as soon as practicable once our reasons for taking such action cease to exist.

We will not be responsible to you for any failure to carry out a Transaction where any failure on our part was due to unavoidable, abnormal and unforeseen circumstances beyond our control, or such failure arose as a result of applicable laws and regulations.

 

Payment Method

We currently accept bank transfer services, TT and Paypal payment gateway for payment of our services. There may subject to administration fee, please make sure you understand all the extra fees incurred before any payment.

 

Refunds

Spear DOES NOT PROVIDE ANY REFUND SERVICES.